Payment Terms

Terms of Payment, Service Provision and Refund / Cancellation

Special usage terms via the website: https://bernshtein.phd

1. Payment Methods:

  • Payment for consultations is made via the Author’s official website using available electronic payment methods, including bank cards, digital wallets, and other options listed on the site.

2. Consultation pricing:

  • The price for each consultation is displayed on its respective product page and includes all mandatory taxes and fees in accordance with the laws of the Russian Federation.

3. Payment confirmation:

  • Upon successful payment, the user will receive a transaction confirmation to the email address provided.

4. Payment security:

  • The Provider ensures the security and confidentiality of users’ payment data in compliance with the Federal Law on Consumer Rights Protection and other relevant Russian regulations.

 

Service Provision Terms

5. Access timing:

  • Access to the consultation link is provided immediately upon payment confirmation. In the event of technical issues, access will be granted within 24 hours of payment.

6. Delivery format:

  • The services are delivered electronically via the selected platform.

7. Technical requirements:

  • To use the service properly, a stable internet connection and a modern web browser are recommended. The Provider is not liable for diminished service quality caused by the user’s technical setup.

 

Refund and Cancellation Terms

8. User right to cancellation:

  • Under the Federal Law on Consumer Protection, the user has the right to cancel the consultation within 7 (seven) calendar days from payment, provided there is at least 24 hours remaining before the scheduled time.

9. Refund procedure:

  • To request a refund, the user must submit a written request through the contact form on the website or via the official customer support email address.

10. Refund timing:

  • Refunds will be issued within 10 (ten) working days from receipt of the request, subject to compliance with all applicable legal requirements.

11. Exceptions to the right of refund:

  • Refunds are not granted if less than 24 hours remain before the scheduled consultation.

12. Voluntary cancellation:

  • The user may cancel the purchase up to 24 hours before the scheduled consultation without providing a reason.

 

Additional Provisions

13. Liability:

  • The Provider is not liable for delays in service access caused by force majeure events or third-party disruptions.

14. Amendments:

  • The Provider reserves the right to amend these terms. Changes become effective upon publication on the official website.
    The user is responsible for checking the current version of the terms regularly.

 

Contact information:

For further information or to contact support, please use the “Contact” section on the official platform website.